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Shipping & Returns

DELIVERY CHARGES

We offer free delivery for all orders over £10.

Our standard 48 hour Royal Mail service is charged at £1.95 for all UK orders under £10 placed via our site.

An express NEXT DAY delivery is available for £6.95 to all UK destinations.

All orders placed up to and including 15:00 GMT/BST (where applicable) will be dispatched for delivery on the same day the order was placed via our site or telephone ordering service

Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer

WILL I NEED TO SIGN FOR MY ORDER?

Standard Delivery – No
Express Next Day Delivery
– Yes

If you place an order using the Express Next Day Delivery you will need to sign for your delivery. If a signature is required the carriers won't leave the parcel at an address without getting a signature. If nobody is available to sign for the parcel, they will return it to the depot and leave you a card. You should call the number on the card and quote your parcel number to rearrange delivery..

Returns Policy

If you are unhappy with your product for whatever reason you are entitled to a 100% refund. We try very hard to produce the best products with the best service in the industry, so if we've got it wrong, we'd like to know, so that we can try and put it right. So, here's what you need to do if you've got a problem.

1. Stop using the product immediately.

2. Email info@healthfirstsupplements.co.uk - include your order number (see the email we sent you when you ordered) - and request a refund. If you set up an account when ordering simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item Delivery Information.

3. Post the item back in its original condition to:

Health First Supplements and Vitamins Ltd
Returns Department
Innovation House
39 Mark Road
Hemel Hempstead
Hertfordshire
HP2 7DN

4. When we've received the package, you will be refunded immediately.

Please note that you must contact us to arrange refund within 14 days of receiving your goods.You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).



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365 Vitamins Limited. Registered No: 08541997. Email: enquiries@365vitamins.co.uk
Registered Office: Innovation House, 39 Mark Road, Hemel Hempstead, Hertfordshire HP2 7DN
All prices are in GBP
Copyright 2017 365 Vitamins Ltd.